FREQUENTLY ASKED QUESTIONS
How long does shipping take?
Orders are processed within 1-3 business days. once your order ships, you’ll receive a tracking email so you can follow your package every step of the way.
How long do your lash strips/ clusters last?
With proper care, your luxury lash strips/ clusters can typically be worn multiple times. Gently remove adhesive after each use and store them in your complimentary iCandi keepsake mini bag, to help maintain their shape.
Are your lashes reusable?
Yes! Our luxury lash strips are designed to be reusable when handled with care. A gentle wash in iCandi’s Lash Love will keep them soft and beautiful.
Do you sell lash glue?
Currently, lash adhesive is sold separately unless otherwise noted in the product description.
Can I return my lashes?
For hygiene reasons and safety reasons, all lash purchases are final sale. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, and we’ll be happy to make it right.
My order arrived damaged. What should I do?
Please contact us within 48 hours of delivery with:
Your order number
A photo of the item(s)
A brief description of the issue
We’ll work quickly to resolve the problem.
Do you offer lash clusters?
Yes! We offer both luxury lash strips and classy clusters, allowing you to create the look that fits your style.
How do I choose the right lash style?
Each lash style has its own personality - from soft everyday elegance to full glamorous volume. Browse our collections and product descriptions to find the perfect match for your desired look.
Is a complimentary keepsake included?
Yes! Every order includes a complimentary iCandi keepsake bag to help protect and store your luxury lashes.
How can I contact customer support?
Visit our Contact Us page and complete the contact form. We’ll respond as quickly as possible to assist you.
What makes Stripped by The Real iCandi offers thoughtfully curated luxury lash collections designed for every mood, occasion, and beauty style. From natural elegance to full glam, each collection is created to help you feel confident, beautiful, and unforgettable.